Return, Refund And Cancellation Policy

Refunds

 If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

 For broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at the recipient’s address.*

If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

In case of returns, the refund will work in the following manner:

  1. For broken, damaged or wrong products, you can either ask for a refund to your card, wallet or account which you originally used to make the payment. Or you can ask for an Aaltu Faltu gift voucher which you can use on Aaltu Faltu for a period of up to 12 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours. The complaint needs to be supported by a picture of the product.
  2. For products in good condition, if you want to return them because you didn’t like them, you will be refunded the full amount ONLY in the form of Aaltu Faltu Gift Vouchers which will be valid only for a period of up to 12 months.
  3. Personalized products are Non-Returnable.

AaltuFaltu.in is NOT liable to compensate in any form for any “Couriered” order in the following cases:

If the complaint is made after 10 days of the delivery date.

If the products are delivered to an incorrect address provided by the sender.

Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.

If the recipient refuses to accept the product.

  1. Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up, we process the refund within 24 hours. 
  2. If yours is a remote location and you ship your product directly to our warehouse, it usually takes 3-5 business days for the items to reach our warehouse. Once we receive the item, we process the refund within 24 hours.

Cancellation

Order with personalized/customized products, won’t be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day.  So, in case you would like to cancel the order, please get in touch with us at the earliest.

 You can call our customer care at +91 9997365642. You can also write to us at info@aaltufaltu.in. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.

We don’t allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.